Refund policy

    Return & Refund Policy

    Returns and Exchanges

    We understand that situations may arise where a return or exchange is necessary. We accept returns or exchanges only in the following circumstances:

    Eligibility

    • Defective Items: If the item you purchased is defective.
    • Incorrect Items: If you have received the wrong item.

    Please note that we cannot refund your order once the products have been shipped out, and a tracking code is provided.

    Reporting Defective Items

    If you receive a defective item, please promptly contact us at +852 5704 3564 or email us at contact@carsha.co with details of the product and the defect. See below for further details on our return policy.

    Returns

    • All returns must be postmarked within seven days of the delivery date.
    • Returned items must be in new and unused condition, with all original tags and labels attached.
    • Contact our customer service team at contact@carsha.co to initiate the return process, and we will generate a shipping label for your return.

    Return Process

    1. Email customer service at contact@carsha.co to ensure approval of your return.
    2. Securely place the item in its original packaging.
    3. Contact our customer service team to generate a shipping label for your return. In most cases, return fees are covered by us if it's our fault.

    Refunds

    • After receiving and inspecting the condition of your returned item, we will process your refund.
    • Please allow at least seven days from the receipt of your item for the return to be processed.
    • We will notify you by email once your return has been processed.

    Exceptions

    The following items cannot be returned:

    • Intimate Items
    • Food
    • Drinks
    • Supplements

    For defective or damaged products falling under the exceptions, please contact us using the details provided below to arrange a refund or exchange.

    Note:

    • Sale items are considered FINAL SALE and cannot be returned.

    Questions

    If you have any questions concerning our return policy, please reach out to us via WhatsApp at +852 5704 3564 or email us at contact@carsha.co.