Refund policy

 

Last updated on 06 June 2023

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at +852 5448 6841 or email us at contact@carsha.co with details of the product and the defect. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at contact@carsha.co to ensure we have approved your return, then place the item securely in its original packaging.

The customer may choose the courier company of their choice, or return the item directly to our location:

Room B23, 1/F, Wing Tai Centre, 12 Hing Yip St, Kwun Tong, Hong Kong

Customers will bear the delivery fee.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven days from the receipt of your item to process your return has been processed return. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned:

• Intimate Items
• Food
• Drinks
• Supplements

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

•        Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at +852 5448 6841 or email us at contact@carsha.co.

+85254486841 

contact@carsha.co